All items supplied are intended to be used and are tested to UK standards for domestic use unless otherwise specified and requested. All items are covered by a standard manufacturers warranty for UK domestic use.
We offer 1 year warranty as standard for manufacturing faults across our entire product offering.
In addition, we are also delighted to be able to provide an extended warranty on our core outdoor ranges, which includes:
- 3 year warranty on flat or rope weave and aluminium framework sold under the Gallery brand.
- 2 year warranty on timber and cushions.
Details of these extended warranties can be found against each item on our product pages, where applicable.
Please note - this only applies to the UK market.
Our mattresses and divans are also fully warranted against faulty workmanship or defective materials for 8 years from date of purchase.
In the unlikely event that your purchase requires after sales servicing, please contact the supplying retailer. If this event occurs within one year of purchase, the item will be repaired or replaced, free of charge, at the company’s discretion. Thereafter, up to and including the eighth year, a service charge of 10% of the current retail price multiplied by the number of years owned will be levied.
We reserve the right to refuse service should the complaint be due to causes other than faulty manufacture or defective materials or should the product be in an unhygienic condition.
We do not guarantee to supply any replacement in matching fabric. Substitute materials of at least equal quality will be supplied in the event that the original materials are no longer available.
This warranty is valid in the United Kingdom, including The Channel Islands and does not affect the customer’s statutory legal rights.
Your purchase is manufactured to the appropriate British Standards.