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Order Query

All order history can be found using your Gallery Direct online account, your order does not have to have been placed using our online store in order to see its progress.

Please log in or register your details for access here

Alternatively, if you have forgotten your details, please click here


You can then see the status of your order, delivery details and tracking.

Here's a few of the commonly used order statuses you will see:

  • Processing: Your order is being processed
  • Sent to the warehouse, due to be booked in – we will be in touch shortly
  • Booked in, awaiting picking
  • Being picked and processed ready for dispatch
  • Dispatched: Your item is now with our fleet or the designated courier for delivery
  • In query, please contact customercare@gallerydirect.co.uk or call 01795 439159
  • Part dispatched – items in stock will be with you shortly, out of stock items will be on back order