Delivery Overview

All of our delivery information in one place

Trade deliveries to UK Mainland

Our own highly skilled delivery team are able to deliver the majority of orders using our dedicated UK logistics fleet within 7-10 days from order confirmation.

However, if the order can be safely delivered as a parcel, predominantly smaller-sized dispatches, then we will send via parcel service within 24-48 hours and on a next-day delivery service.

If you require a specific date for delivery, then you can select your ‘preferred delivery date’ at the checkout online. We will aim to accommodate all delivery requests; but will be in contact if there are any issues once stock reservations have been made and carriers allocated. Your ‘Estimated dispatch date’ will also be reflected in your ‘Order History’ online.

 

Please note that orders are despatched from our various specialist warehouse locations, therefore items may not be delivered at the same time.

A delivery attempt that is unable to be completed due to the customer will be charged at the same rate as the delivery.

Prices effective from 7th August 2023

UK Mainland

£650 ex VAT - minimum carriage paid order

Orders below carriage paid but large enough for a pallet delivery, are subject to a delivery surcharge of £59.75

 

Deliveries to Scottish Highlands & Islands (including Isle of Man and Isle of Wight) are available via 3rd party courier and delivery times will generally be 2-3 weeks from confirmation of your order.

Deliveries to the Channel Islands, Isle of Man and Isle of Wight will require a UK mainland shippers address for delivery.

Parcel Sized Trade Deliveries

– if the order can be safely delivered as a parcel, predominantly smaller-sized dispatches, then we will send via parcel service, see guide below:

£6.95 - Under 1kg (collectively) 

£9.95 - Under 5kg (collectively) 

£14.95 - Under 10kg (collectively)

£19.95 - Under 15kg (collectively)

£24.95 - Under 20kg (collectively)

£29.95 - Under 25kg (collectively)

*Note:

  • All mirrors are subject to a 'fragile service' charge of £5 per mirror to include extra packaging and careful handling.
  • All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to: Scottish Highlands and Islands. See separate charges online.
  • Single large mirrors over 25kg, will be charged at £29.95 + fragile £5 (£34.95)

Deliveries to Northern Ireland

£950 ex VAT - carriage paid order*

Orders below carriage paid but large enough for a pallet delivery, are subject to a delivery surcharge of £99

Delivery times will generally be 2-3 weeks from confirmation of your order

*Note – the amount shown is for ‘in-stock’ items only .

Deliveries to the Republic of Ireland

If you are a business based in the Republic of Ireland please contact our Irish distributor Alontin, located in Cork, for more information and to open an account:

 

Alontin Sales & Marketing Ltd,

3022 Euro Business Park,

Little Island,

Cork,

Ireland,

T45 XA31

 

Stephen O'Leary                   Simon O'Leary

M - +35383 1592915                M - +35387 2574236

E - stoleary@alontin.ie         E - soleary@alontin.ie

 

If you are a business that is not based in the Republic of Ireland, but requires delivery to the Republic of Ireland, then you can either:

  • Use our Click & Collect service (see separate Click & Collect section for more details)
  • Provide a UK mainland shippers address for delivery

Gallery Direct does not arrange any deliveries to the Republic of Ireland directly.

Can I collect my orders?

Order and collect in person – FREE, NO MINIMUM ORDER

We are more than happy for you to collect your order from our warehouse in person. Please place your order online and select the Click & Collect option.

We require the name of the person(s) or company collecting and we will endeavour to prepare your purchase for collection 48 hours after your order has been placed.

Please note: - collections are available from our Chesterfield or Sittingbourne warehouses, so one of our friendly team will be in contact to confirm the earliest date for collection from your preferred location.


Opening hours for warehouse collections are:  Monday – Friday 9am – 4pm


Our Sittingbourne warehouse collection address is:

Gallery Direct Ltd,
Castle Road,Eurolink Industrial Park,
Sittingbourne,
Kent ME10 3RN.

Our Northern Distribution Centre & Showroom collection address is:

Gallery Direct Ltd,
Markham Vale,
Chesterfield,
S43 3FG.

Please contact us for further information:
Telephone - 01795 439159 OPTION 1
E-mail - admin@gallerydirect.co.uk

Do you offer Direct Home Delivery?

We are able to provide Direct Home Deliveries to Mainland UK customers. Our Customer Care and Transport teams will co-ordinate deliveries with you and/or your customer.

Subject to stock, we aim to despatch all parcels via our delivery partners within 24-48 hours using a next-day delivery service where available.  Our non-parcel orders via our Standard and Premium delivery services will be despatched on our own UK vehicles within 7 days of order receipt.

Deliveries are made between 7am – 7pm Monday to Friday (times will be allocated on an AM or PM basis only)

Deliveries sent via our Gallery Fleet on a 1 Man or parcel service will be booked out via WhatsApp Messenger, notifying the customer of their delivery slot and highlighting our ‘leave safe’ service.

This service includes delivery to a neighbour or a safe location, such as a porch. In both instances, our delivery team will take a photograph as proof of delivery and leave a card. 

There is also the option for the customer to re-schedule their delivery for an alternative date.

If a specific date is required for delivery you can select your ‘preferred delivery date’ at the online checkout. We will aim to accommodate all delivery requests; but will be in contact if there are any issues once stock reservations have been made and carriers allocated. Your ‘Estimated dispatch date’ will also be reflected in your ‘Order History’ online.

DHD Services and Rates

Single parcel deliveries (Not available for items weighing over 25kg)

£6.95 - Under 1kg (collectively) 

£9.95 - Under 5kg (collectively) 

£14.95 - Under 10kg (collectively)

£19.95 - Under 15kg (collectively)

£24.95 - Under 20kg (collectively)

£29.95 - Under 25kg (collectively)

  • Please note that all mirrors are subject to an additional 'fragile service' charge of £5 per mirror.
  • We offer a special rate for single large mirrors weighing over 25kg, which will be charged at £29.95 + fragile £5 (£34.95)
  • All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to: Scottish Highlands and Islands. See separate geographical surcharges charges below.

Larger Furniture and MTO items 

We aim to dispatch all non-parcel orders using our own UK logistics fleet within 7 days of order receipt.

Standard Delivery - No assembly or unpacking included

One Man (under 25kg)              £48.00

Two Man (over 25kg)                £68.00

Two+ Man (containing an item weighing over 100kg)                £90.00

The above charges cover up to and including 10 items, additional items are charged at £5.00 per item.

Premium Delivery - White glove

Full assembly, in the room of choice and removal of all packaging

One Man White Glove (where all items weigh less than 25kg)                   £65.00

Two Man White Glove (where any item weighs over 25kg)                          £95.00

Two+ Man White Glove (where any item weighs over 100kg)                     £120.00

The above charges cover up to and including 3 items, additional items are charged at £15 per item.

Note – all OUTDOOR items are excluded from White Glove delivery service

Any order containing an item weighing over 100kg (collectively) is strictly to ground floor only, for insurance purposes.

 

* Health and Safety during delivery *

As a responsible employer, the safety of our team is of utmost importance to us. Gallery Direct reserves the right to assess the safety of the final delivery location upon arrival and if our experienced and highly trained team deem it unsafe, then they will deliver to ground-floor only.

Additional Services

Mattress Removal Disposal Option         £45.00

Please note this service is only available when delivering a new mattress via our own fleet and must be requested / pre-booked at the time of ordering.

When will the delivery take place?

Deliveries are made between 7 am – 7 pm Monday to Friday

Times provided for our Fleet deliveries will be allocated on an AM or PM basis only.

If you require a specific date for delivery, then you can select your ‘preferred delivery date’ at the checkout online. We will aim to accommodate all delivery requests; but will be in contact if there are any issues once stock reservations have been made and carriers allocated.

Your ‘Estimated dispatch date’ will be reflected in your ‘Order History’ online.

What are your geographical surcharges?

For smaller Trade Orders and Direct Home Delivery dispatched via parcel carrier

Not available for items weighing over 25kg which will be despatched via pallet network or Gallery fleet.

 

UK Mainland - £0.00 No surcharges apply

 

Small Parcels - Up to 1.2m in length and less than 20kg in weight

Scottish Mainland - £4.67

DD1-DD7, DG, EH, FK1-6, G, KA1-26, KA29, KY1-KY16, ML1-ML12, PA1-PA19, TD1-TD15

Scottish Highlands - £10.12 AB10-AB16, AB21-AB25, AB30, AB31-AB32, AB33-AB38, AB39-AB41, AB42-AB45, AB51-52, AB53-AB56, DD8-DD11, FK7-FK21, IV1-IV20, IV21-IV28, IV30-IV36, IV40, IV52-IV54, IV63, KW1-KW14, KY99, PA21-PA33, PA34-PA40, PH30-PH41, PH3-PH26, PH49-PH50
Scottish Offshore - £18.85 HS1-HS9, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3
Isle of Man - £58.84 IM
Northern Ireland - £33.27 BT
Channel Islands - £61.84 GY, JE
Isle of Wight - £26.88 PO30-PO41

 

Large / Bulky Parcels - in excess of 1.2m in length and over 20kg in weight 

Scottish Grampian & Highlands - £43.67

AB, DD8-DD11, IV, KW1-KW14, PA21-PA40, PH17-PH41, PH49-PH50

Scottish Offshore - £43.67 IV40, KA27-KA28, KW15-KW17, PA20, PA41-PA80, PH42-PH44, ZE
Isle of Man - £86.20 IM
Northern Ireland - £43.67 BT
Channel Islands - £86.20 GY, JE
Isles of Scilly - £86.20 TR21-TR25