Delivery Overview

All of our delivery information in one place

Trade deliveries to UK Mainland

Our own highly skilled delivery team are able to deliver the majority of orders using our dedicated UK logistics fleet within 7-10 days from order confirmation.

However, if the order can be safely delivered as a parcel, predominantly smaller-sized dispatches, then we will send via parcel service within 24-48 hours and on a next-day delivery service.

If you require a specific date for delivery, then you can select your ‘preferred delivery date’ at the checkout online. We will aim to accommodate all delivery requests; but will be in contact if there are any issues once stock reservations have been made and carriers allocated. Your ‘Estimated dispatch date’ will also be reflected in your ‘Order History’ online.

 

Please note that orders are despatched from our various specialist warehouse locations, therefore items may not be delivered at the same time.

A delivery attempt that is unable to be completed due to the customer will be charged at the same rate as the delivery.

Trade deliveries via our fleet are made to commercial premises only and will be sent as a 1 man delivery service as standard.

Prices effective from 7th August 2023

UK Mainland

£650 ex VAT - minimum carriage paid order

Orders below carriage paid but large enough for a pallet delivery, are subject to a delivery surcharge of £59.75

 

Deliveries to Scottish Highlands & Islands (including Isle of Man and Isle of Wight) are available via 3rd party courier and delivery times will generally be 2-3 weeks from confirmation of your order.

Deliveries to the Channel Islands, Isle of Man and Isle of Wight will require a UK mainland shippers address for delivery.

Parcel Sized Trade Deliveries

If the order can be safely delivered as a parcel, predominantly smaller-sized dispatches, then we will send via parcel service, see guide below:

£6.95 - Under 1kg (collectively) 

£9.95 - Under 5kg (collectively) 

£14.95 - Under 10kg (collectively)

£19.95 - Under 15kg (collectively)

£24.95 - Under 20kg (collectively)

£29.95 - Under 25kg (collectively)

Note:

• All weights are gross weights, to include all packaging.
• All mirrors are subject to a 'fragile service' charge of £5 per mirror to include extra packaging and careful handling.
• All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to: Scottish Highlands and Islands. See separate charges online.
• Single large mirrors over 25kg, will be charged at £29.95 + fragile £5 (£34.95)

Deliveries to Northern Ireland

£950 ex VAT - carriage paid order*

Orders below carriage paid but large enough for a pallet delivery, are subject to a delivery surcharge of £99

Delivery times will generally be 2-3 weeks from confirmation of your order

*Note – the amount shown is for ‘in-stock’ items only .

Deliveries to the Republic of Ireland

If you are a business based in the Republic of Ireland please contact our Irish distributor Alontin, located in Cork, for more information and to open an account:

 

Alontin Sales & Marketing Ltd,

3022 Euro Business Park,

Little Island,

Cork,

Ireland,

T45 XA31

 

Stephen O'Leary                   Simon O'Leary

M - +35383 1592915                M - +35387 2574236

E - stoleary@alontin.ie         E - soleary@alontin.ie

 

If you are a business that is not based in the Republic of Ireland, but requires delivery to the Republic of Ireland, then you can either:

• Use our Click & Collect service (see separate Click & Collect section for more details)
• Provide a UK mainland shippers address for delivery

Gallery Direct does not arrange any deliveries to the Republic of Ireland directly.

Can I collect my orders?

Order and collect in person – FREE, NO MINIMUM ORDER

We are more than happy for you to collect your order from our warehouse in person. Please place your order online and select the Click & Collect option.

We require the name of the person(s) or company collecting and we will endeavour to prepare your purchase for collection 48 hours after your order has been placed.

Please note: - collections are available from our Chesterfield or Sittingbourne warehouses, so one of our friendly team will be in contact to confirm the earliest date for collection from your preferred location.

Opening hours for warehouse collections are:  Monday – Friday 9am – 4pm

Our Sittingbourne warehouse collection address is:

Gallery Direct Ltd,
Castle Road,Eurolink Industrial Park,
Sittingbourne,
Kent ME10 3RN.

Our Northern Distribution Centre & Showroom collection address is:

Gallery Direct Ltd,
Markham Vale,
Chesterfield,
S43 3FG.

Please contact us for further information:
Telephone - 01795 439159 OPTION 1
E-mail - admin@gallerydirect.co.uk

 

For more information please see our DELIVERY OF GOODS SERVICE section in our Terms & Conditions

Do you offer Direct Home Delivery?

We are able to provide Direct Home Deliveries to Mainland UK customers. Our Customer Care and Transport teams will co-ordinate deliveries with you and/or your customer.

Subject to stock, we aim to despatch all parcels via our delivery partners within 24-48 hours using a next-day delivery service where available.  Our non-parcel orders via our Standard and Premium delivery services will be despatched on our own UK vehicles within 7 days of order receipt.

Deliveries are made between 7am – 7pm Monday to Friday (times will be allocated on an AM or PM basis only)

Deliveries sent via our Gallery Fleet on a 1 Man or parcel service will be booked out via WhatsApp Messenger, notifying the customer of their delivery slot and highlighting our ‘leave safe’ service.

This service includes delivery to a neighbour or a safe location, such as a porch. In both instances, our delivery team will take a photograph as proof of delivery and leave a card. 

There is also the option for the customer to re-schedule their delivery for an alternative date.

If a specific date is required for delivery you can select your ‘preferred delivery date’ at the online checkout. We will aim to accommodate all delivery requests; but will be in contact if there are any issues once stock reservations have been made and carriers allocated. Your ‘Estimated dispatch date’ will also be reflected in your ‘Order History’ online.

IMPORTANT - All weights mentioned below are gross weights, to include all packaging.

DHD Services and Rates

Single parcel deliveries (Not available for items weighing over 25kg)

£6.95 - Under 1kg (collectively) 

£9.95 - Under 5kg (collectively) 

£14.95 - Under 10kg (collectively)

£19.95 - Under 15kg (collectively)

£24.95 - Under 20kg (collectively)

£29.95 - Under 25kg (collectively)

• All mirrors are subject to an additional 'fragile service' charge of £5 per mirror.
• We offer a special rate for single large mirrors weighing over 25kg, which will be charged at £29.95 + fragile £5 (£34.95)
• All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to: Scottish Highlands and Islands. See separate geographical surcharges charges below.

Larger Furniture and MTO items 

We aim to dispatch all non-parcel orders using our own UK logistics fleet within 7 days of order receipt.

Standard Delivery - No assembly or unpacking included

One Man (under 25kg)              £48.00

Two Man (over 25kg)                £68.00

Two+ Man (containing an item weighing over 100kg)                £90.00

The above charges cover up to and including 10 items, additional items are charged at £5.00 per item.

Standard Delivery - No assembly or unpacking included - Northern Ireland

One Man (under 25kg)              £80.00

Two Man (over 25kg)                £125.00

Two+ Man (containing an item weighing over 100kg)                £190.00

The above charges cover up to and including 10 items, additional items are charged at £5.00 per item.

Premium Delivery - White glove

Full assembly, in the room of choice and removal of all packaging

One Man White Glove (where all items weigh less than 25kg)                   £65.00

Two Man White Glove (where any item weighs over 25kg)                          £95.00

Two+ Man White Glove (where any item weighs over 100kg)                     £120.00

The above charges cover up to and including 3 items, additional items are charged at £15 per item.

Note:

All OUTDOOR items are excluded from White Glove delivery service.

All deliveries to Northern Ireland are excluded from White Glove delivery service.

In addition, due to weight or size, certain individual items are excluded from our White Glove delivery service, you will find this information under the 'Details' section on the product pages.

Our delivery team will carry out assembly only, they will not be responsible for installing any anti-topple kits or carry out any installation that requires drilling into walls.  We do not provide wall fittings with our products as the correct screws and fittings suitable for the wall type to secure the item properly is the responsibility of the end user. If you are uncertain about the appropriate fixings, we strongly advise consulting a professional to ensure safe installation.

Any order containing an item weighing over 100kg (collectively) is strictly to ground floor only, for insurance purposes.

 

Preparation Checklist for White Glove Delivery

Room Readiness:

Please ensure the room where the furniture will be placed (e.g. bed, dining table) is empty or has sufficient space for the delivery team to operate and assemble the item without moving other objects.

Access and Doorways:

Verify that doorways and access points are wide enough for the items to fit through safely.

Please ensure clear and safe access to your property. Walkways, entrances, and doorways inside the property must also be clear, providing a safe route to the designated room. If access is not possible, deliveries will be made to the front of the property or the hallway.